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Frequently asked questions

We have access to beautiful predesigned premium & responsive WordPress designs that we install to build your website, along with the associated plugins that make your website pop. We choose a design and then customise it for your brand and business vision.

WordPress is a globally used content management system (CMS) platform. What this means is that we can give you access to manage your website’s content, once we’ve designed & built it, giving your complete control. 

We carefully select premium templates which meet with your brief, business and content requirements which means we only need to customise content, fonts, colour and photography/graphics to fit with your brand image.

If you feel that you need more customisation, then a bespoke website design is more suited to your business needs, please contact us.

Maximising efficiency to gain a clear understanding of your business and services we use AI advanced tools to generate content ideas, and then place real people to optimise ensuring readability and accuracy for all content.

Yes you can. However, it’s better to allow our brand focused experts to create a mood board and selection of 5 images that will serve your brand image and business the best chance of success.

Hosting is included for 12months. After one year the price for hosting will depend upon the current market rate, bandwith requirements, our services offered and an admin fee.

Yes, if you are on one of the packages that includes CMS. You will have access to the Content Management System to update content and images. However, we recommend you reach out to us for updates as part of our support offering so that we can ensure consistency and that the website does not break.

SSL (Secure Sockets Layer) is like a protective shield for websites. It ensures that when people visit a site, their personal information stays safe and hidden from hackers. HTTPS, which happens when SSL is in action, is a secure way for websites to talk to browsers. It keeps the information sent back and forth secret and protected. Without HTTPS, data can be easily stolen, but with it, visitors know a website is trustworthy because they see the padlock symbol or “https://” in the web address, indicating a safe and secure connection.

Foundation SEO is what we deem as Basic SEO fundamental needed to being website success. We’ll add Meta Titles, descriptions alt tags and internal links.

Yes. We use plugins that use CDN software ensuring content and imagery is optimised and pages are served to your users quickly, on all devices.

A google business listing is recommended for all businesses. It helps with Local search results and SEO. To gain verification requires various approaches, but it all starts with setting up the listing before requesting verification from Google. You can read more about Google Verification here.

Yes. With our elite package, we will provide unlimited support for a maximum of 6 months only. 

All support is limited to:

  • Content and image changes
  • CMS help and advice

Simple content, image, font and colour changes, or help with the WordPress CMS are included up to 1hrs per month. 

Simple content, image, font and colour changes, or help with the WordPress CMS are included up to 2hrs per month. 

If the changes you want to make to your website involve significant design changes, menu items and/or addition of new pages then we can help.

However, these are not covered within the allocated support time and so any request will require a quotation from us. 

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