Privacy policy

Registered Address

Yew Tree House
Lewes Road . Forest Row
East Sussex RHl8 5AA

General terms

Digital LaunchPad is committed to protecting you and your business information when you are using our services. This privacy policy relates to our use of any information you provide to us through the Digital LaunchPad website. In order to provide you with the full range of services, we may be required to collect information about you.

This privacy policy explains:
What information Digital LaunchPad may collect about you.

How Digital LaunchPad will use the information we collect.
When Digital LaunchPad may use your details to contact you.
Whether he Digital LaunchPad will disclose your details to anyone else.
Your choices regarding the personal information you have provided to us.

Whenever you provide such information, Digital LaunchPad is legally obliged to use your information in line with all laws concerning the protection of personal information, including the data protection act 1998.

The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information submitted or collected by cookies whilst visiting these websites. Digital LaunchPad limited does not accept any responsibility or liability for the privacy practices of such third party websites. Your use of such websites is at your own risk.

The information Digital LaunchPad will collect about you

When you sign up to participate in or receive services from Digital LaunchPad (eg newsletters, general enquiries or to offer feedback), we may ask for personal information. This might be your name, email or postal address, telephone or mobile number. Different web pages may ask for different personal information. By providing us with these details, you enable Digital LaunchPad to provide you with the services you select. How will Digital LaunchPad use information collected about me?

The Digital LaunchPad will use personal information for a number of purposes, including the following:
For “service administration purposes”, which means that Digital LaunchPad may contact you for reasons related to a service you have signed up for. To contact you about any feedback you have made to the website, including any content you provide. To personalise the way Digital LaunchPad content is presented Ip addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyse and improve the services offered on www.digitallaunchpad.co.uk, eg to provide you with the most user-friendly navigation experience.

Digital LaunchPad may contact you

In relation to the functioning of any service for which you have registered
Where you have opted to receive further correspondence following an inition
In relation to any contribution you have made, eg via contact forms
To invite you to participate in voluntary surveys about Digital LaunchPad
For marketing purposes where you have specifically agreed.

Will I be contacted for marketing purposes?

Digital LaunchPad will only contact you for marketing purposes or to promote new services, if you specifically agree to be contacted for these purposes or if you have used our online contact forms.

Will Digital LaunchPad share my personal information?

Digital LaunchPad will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described below. Generally, we will only use your information within Digital LaunchPad.

Offensive or inappropriate content

If you post or send offensive, inappropriate or objectionable content to Digital LaunchPad, or otherwise engage in disruptive behaviour on www.digitallaunchpad.co.uk, Digital LaunchPad may use your personal information to stop such behaviour.

Where Digital LaunchPad reasonably believes that you are or may be in breach of any of the laws of england or wales (eg because content you have posted may be defamatory), Digital LaunchPad may use your personal information to inform relevant third parties such as your employer, email/internet provider or law enforcement agencies about the content.

Can I find out what information Digital LaunchPad has about me?

Under the data protection act you have the right to request a copy of the personal information Digital LaunchPad holds about you, and to have inaccuracies corrected. (you will be required to prove your identity with two pieces of approved photographic identification.) we will use reasonable efforts to supply, correct or delete personal information about you on our files

Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:

Facebook

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

Twitter

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

Youtube

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Necessary Cookies (all site visitors)

cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
PHPSESSID: To identify your unique session on the website.

Necessary Cookies (Additional for Logged in Customers)

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

Changes to Digital LaunchPad privacy policy

This privacy policy may be updated from time to time. You may wish to check it each time you submit personal information to www.digitallaunchpad.co.uk. The date of the most recent revisions will appear on this page.

If you have any questions in relation to this policy, please email support@digitallaunchpad.co.uk